REFUND, EXCHANGE & CANCELLATION POLICY
At KOLT, each purchase is prepared with care and attention. Please review your order details carefully before confirming your purchase. By completing checkout, you acknowledge and accept the refund, exchange, and cancellation terms set out below.
1. REFUND POLICY
All sales are final. KOLT does not offer refunds for completed orders, change-of-mind purchases, unsuitable sizing, colour preference changes, or items that have been delivered and accepted by the customer. We encourage customers to review product details, dimensions, colours, and order information before placing an order. If you believe you received the wrong item or a product with a genuine issue, please contact us so we can review the case and offer an appropriate solution where applicable.
2. CANCELLATION POLICY
Orders may only be cancelled before they have been processed, prepared, shipped, or handed to the delivery team. Cancellation requests must be submitted by email to ziadephramksa@gmail.com or by WhatsApp at +96171065680, including your order number. Once an order has been shipped, delivered, or the item has arrived to the customer, cancellation is no longer possible. Customized, personalized, or specially prepared orders cannot be cancelled once preparation has started.
CANCELLATION BY KOLT
KOLT reserves the right to cancel an order prior to delivery in cases of stock unavailability, pricing errors, suspected fraudulent activity, delivery restrictions, or other legitimate reasons. If this occurs, we will contact the customer directly using the details provided at checkout.
3. EXCHANGE POLICY
Exchanges may be accepted within 7 days of delivery, provided the item is unused, in perfect condition, and returned with all original tags, dust bag, packaging, and accessories (if applicable). All exchanges are subject to product availability at the time of request, including availability of the requested colour, model, size, or quantity. If the requested replacement is unavailable, a refund or alternative exchange option may be offered in accordance with our Refund Policy. If a customer would like additional product details before confirming an exchange, KOLT may provide further information regarding available leather, fabric, texture, colour, or model options to help with selection. Where a customer specifically requests physical material samples (such as leather or fabric swatches), additional charges may apply. Any such charges will be communicated and approved by the customer before processing the request. Sample availability is not guaranteed and depends on current stock and supplier availability.
4. GENERAL CONDITIONS
Customers are responsible for return shipping costs unless the issue is due to our error, in which case KOLT may cover the return cost. We reserve the right to inspect returned items before approving any exchange. If a customer is unavailable to receive a delivery after multiple courier attempts, the parcel may be returned to KOLT and re-delivery may be subject to additional shipping costs, communicated in advance. KOLT is not liable for delays impacted by events outside our reasonable control, including natural disasters, war, civil unrest, strikes, government restrictions, courier disruptions, or banking system issues. Where a product is marked clearly as non-refundable or non-cancellable at the point of purchase, this condition is binding and disclosed prior to checkout.
5. CONTACT
For any cancellation or exchange questions, please contact us at ziadephramksa@gmail.com or via WhatsApp at +96171065680, with your order number and reason for the request. Address: Jabal Lebnan, Kesrwan, Adma, Jiwar Adma Complex, Lebanon.